Sign in
‹ Back to Safety Center

Account and Data Deletion

Effective July 26, 2026Last updated July 26, 2026

Checking your sign-in status…

This Account and Data Deletion Policy ("Policy") explains how users may request deletion of a 37 Cubed account and associated personal information, what information is ordinarily deleted, what information may be retained, and what happens after deletion.

This Policy supplements the 37 Cubed Privacy Policy and Terms of Service. It is intended to provide a clear public deletion pathway for users who have uninstalled the app, cannot sign in, or otherwise need to request deletion outside the Services.

The Services are operated by:

Fertile Crescent Technologies LLCDoing business as 37 Cubed3225 McLeod Drive, Suite 100Las Vegas, Nevada 89121United StatesWebsite: https://37cubed.aiEmail: support@37cubed.ai

A user may request deletion of the 37 Cubed account that the user owns or is authorized to control. Where permitted by law, a parent, legal guardian, executor, or authorized agent may submit a request on another person's behalf, subject to verification of identity and authority.

An administrator of an organization account may have separate authority over organization-controlled information. We may need to distinguish between a personal account, an organization-controlled account, and content belonging to another user before completing a request.

You may initiate deletion through any available method below:

Sign in, open Settings, select the privacy or account section, choose Delete Account, review the consequences, and complete the confirmation steps. The deletion option should be readily discoverable and must request deletion of the account rather than merely deactivating it.

3.2 Public Web Deletion Page

Visit https://37cubed.ai/delete-account and use the available deletion request pathway. The page must remain accessible even if you have uninstalled the app or cannot access the in-app flow.

Email support@37cubed.ai with the subject line Account Deletion Request. Send the request from the email address associated with your account when possible. Include enough information to identify the account, but do not send passwords, authentication codes, complete payment-card numbers, private keys, or government identification unless specifically and securely requested.

Because account deletion is irreversible and affects personal information, we must take reasonable steps to verify the request. Verification may include:

  • Requiring you to sign in again;
  • Confirming control of the account email address;
  • Sending a confirmation link or code;
  • Matching limited account or billing information;
  • Requesting proof that an authorized agent, guardian, or representative may act for the user; or
  • Using another proportionate method appropriate to the risk.

Information collected for verification will be used only to process, secure, and document the request. We may deny, delay, or limit a request that cannot be reasonably verified, appears fraudulent, would delete another person's information, or is prohibited by law.

Before requesting deletion, you should:

  • Export or copy conversations, files, projects, outputs, receipts, or other information you want to keep;
  • Cancel any recurring subscription through the channel that billed you;
  • Resolve pending refunds, chargebacks, fraud reviews, or support matters when practical;
  • Understand that deletion is generally irreversible; and
  • Confirm that you are deleting the correct account.

Deleting the 37 Cubed application from your device does not delete your account. Deleting your 37 Cubed account does not automatically cancel a subscription unless the deletion flow expressly confirms that cancellation occurred.

After a verified account-deletion request, we generally delete or permanently de-identify personal information under our control that is associated with the account and is not subject to a lawful retention exception. Depending on the account and features used, this may include:

  • Account profile information, display name, profile image, and ordinary preferences;
  • Authentication linkage and active account access;
  • Conversations, prompts, instructions, AI-generated responses, and conversation titles;
  • Saved projects, workflow configurations, review questions, model selections, and Mix settings;
  • Uploaded documents, spreadsheets, images, screenshots, code, attachments, and saved webpage captures;
  • User-created content and related application metadata;
  • Push-notification tokens and active device associations;
  • Optional marketing preferences and ordinary support profile information; and
  • Other personal information that is not required for a continuing lawful purpose.

Account freezing, disabling, or temporary deactivation is not treated as completed deletion.

We may retain limited information when reasonably necessary or permitted for:

  • Tax, accounting, invoice, and financial-record requirements;
  • Stripe, Apple, Google, or other payment-provider reconciliation;
  • Chargebacks, refunds, payment disputes, and debt collection;
  • Fraud prevention, abuse prevention, and account-security investigations;
  • Compliance with law, regulation, court order, legal process, sanctions, or audit obligations;
  • Establishing, exercising, or defending legal claims;
  • Enforcing our Terms of Service and documenting serious policy violations;
  • Protecting users, providers, systems, and the public; or
  • Maintaining de-identified or aggregated records that no longer reasonably identify you.

Retained records may include transaction identifiers, invoices, subscription history, usage-ledger metadata, security events, deletion-request records, and limited account identifiers necessary to prevent fraud or document compliance. These records are designed to avoid retaining raw prompt content unless that content is specifically necessary for an active legal, security, abuse, or dispute matter.

Retention of limited records does not preserve an active account or permit ordinary continued use of deleted content.

37 Cubed relies on third parties that may process account information or User Content, including Google Firebase and Google Cloud, Vercel, Stripe, Apple, Google Play, OpenAI, Anthropic, OpenRouter, Moonshot AI or Kimi, and other infrastructure or model providers.

Where applicable and reasonably available, we delete information from our systems and direct or trigger deletion with service providers acting on our behalf. A provider may retain limited information under its own legal obligations, security requirements, backup schedules, abuse-prevention rules, or applicable terms.

Deleting a 37 Cubed account does not delete an independent account that you maintain directly with Apple, Google, Stripe, or another third party.

We generally complete a verified deletion request within 30 days. We may complete it sooner. A longer period may be necessary where permitted by law because of:

  • Identity or authority verification;
  • Complex or unusually large records;
  • Active billing disputes, chargebacks, fraud investigations, or security incidents;
  • Legal holds, court orders, regulatory requirements, or litigation;
  • Technical recovery, provider coordination, or backup rotation; or
  • A lawful extension available under applicable privacy law.

If additional time is required, we will provide notice when required by law and when we have a reliable way to contact you.

Deleted information may remain temporarily in encrypted backups, disaster-recovery systems, logs, or caches until normal rotation or secure overwrite. Backup copies are not used for ordinary business activity and are restored only for legitimate continuity, security, or disaster-recovery purposes.

If a backup is restored, we will take reasonable steps to reapply completed deletion requests where technically feasible. De-identified or aggregated information may be retained without a fixed period if it cannot reasonably be linked back to you.

Account deletion and subscription cancellation are separate actions. Before deletion:

  • Cancel a web subscription through 37 Cubed Billing or the Stripe Customer Portal;
  • Cancel an Apple subscription through your Apple subscription settings; or
  • Cancel a Google Play subscription through Google Play subscription settings.

Deleting the app or account does not itself create a refund. Refund eligibility is governed by the Refund and Cancellation Policy, the applicable store or payment provider, and mandatory law. Billing, tax, fraud, and dispute records may remain after account deletion.

Once deletion is completed:

  • You will lose access to the account and associated saved content;
  • Conversations, projects, files, preferences, and paid entitlements tied to the account may no longer be recoverable;
  • Shared links or copies previously exported or shared by you may remain with their recipients;
  • Content independently retained by a third party may remain subject to that party's policies;
  • The same email address may not immediately recreate the deleted history; and
  • Some records may remain only as described in this Policy.

Deletion does not require us to delete information that belongs to another user, information another user independently submitted, public information, or copies that another person lawfully possesses.

Where available, you may delete individual conversations, projects, files, or other content without deleting the entire account. You may also request access, correction, portability, restriction, objection, or another privacy right described in the Privacy Policy.

A request to delete selected content is not necessarily a request to close the account. Clearly identify the information or action you want when contacting support.

If an account is provided or controlled by an employer, school, nonprofit, government agency, or other organization, that organization may control certain records and retention decisions. We may refer the request to the organization or require confirmation from an authorized administrator where appropriate.

We will not delete another user's account, organization records that you do not control, or content needed to preserve the rights of other account holders merely because it appears in your workspace.

The Services are not directed to children under 13. A parent or guardian who believes a child under 13 submitted personal information may contact support@37cubed.ai and request deletion.

Where law permits an authorized agent to submit a request, we may require signed permission, evidence of authority, and direct verification with the account holder. We may decline an agent request that cannot be authenticated or would create a security risk.

We may deny or limit a deletion request when permitted by law, including when we cannot verify identity, the request is fraudulent or abusive, the information is needed for a legal obligation or claim, or deletion would adversely affect another person's rights.

Where applicable law provides a right to appeal, you may appeal by replying to our decision or emailing support@37cubed.ai with the subject Privacy Appeal. We will respond within the period required by applicable law.

We use reasonable administrative, technical, and organizational measures designed to prevent unauthorized deletion and protect information during the deletion process. No system is completely secure, and verification steps are intended to reduce the risk that another person deletes your account without permission.

We may update this Policy to reflect changes in the Services, providers, deletion tools, app-store requirements, law, or business operations. We will post the updated Policy at https://37cubed.ai/delete-account and update the "Last Updated" date. Material changes will receive additional notice when required.

For account deletion, data deletion, privacy rights, or questions about this Policy, contact:

Fertile Crescent Technologies LLCDoing business as 37 Cubed3225 McLeod Drive, Suite 100Las Vegas, Nevada 89121United StatesEmail: support@37cubed.aiWebsite: https://37cubed.aiSafety Center: https://37cubed.ai/safetyAccount deletion: https://37cubed.ai/delete-account