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Refund and Cancellation Policy

Effective July 26, 2026Last updated July 26, 2026

This Refund and Cancellation Policy ("Policy") explains how cancellations, renewals, refunds, billing corrections, and payment disputes are handled for the 37 Cubed website, web application, mobile applications, subscriptions, access passes, usage credits, and related services (collectively, the "Services").

This Policy is part of the 37 Cubed Terms of Service. If there is a conflict, applicable law and any mandatory terms imposed by Apple, Google, Stripe, or another payment provider control to the extent required.

The Services are operated by:

Fertile Crescent Technologies LLCDoing business as 37 Cubed3225 McLeod Drive, Suite 100Las Vegas, Nevada 89121United StatesWebsite: https://37cubed.aiEmail: support@37cubed.ai

A 37 Cubed purchase may be processed through:

  • Stripe or another web payment processor for purchases made on 37cubed.ai;
  • Apple for purchases made through the Apple App Store;
  • Google for purchases made through Google Play; or
  • Another authorized payment provider identified at checkout.

The payment channel shown on your receipt determines where you must manage the purchase and, in many cases, where a refund request must be submitted. 37 Cubed does not receive or store complete payment card numbers.

Paid subscriptions renew automatically at the beginning of each billing period unless canceled before the renewal is processed. The billing cadence, price, currency, taxes, renewal date, and included access are shown at checkout or in the applicable store interface.

By starting a subscription, you authorize the applicable payment provider to charge the payment method associated with your account for each renewal until cancellation. Prices and plan features may change. We will provide notice when required by law, the applicable store, or our Terms of Service.

A failed payment may result in a retry, temporary grace period, downgrade, suspension, or loss of paid access. You remain responsible for authorized charges incurred before cancellation.

You may cancel a web subscription through the Billing area in 37 Cubed or through the Stripe Customer Portal when available. You may also contact support@37cubed.ai if the self-service option is unavailable.

Apple controls subscriptions purchased through the Apple App Store. Cancel through your Apple account or device subscription settings. Deleting the 37 Cubed app does not cancel an Apple subscription.

Google controls subscriptions purchased through Google Play. Cancel through Google Play's subscription-management settings. Uninstalling the 37 Cubed app does not cancel a Google Play subscription.

Cancellation stops future automatic renewals. Unless the checkout screen, applicable law, or payment provider states otherwise, paid access continues until the end of the already-paid billing period. Cancellation ordinarily does not create a refund for the current or a previous billing period.

Except where required by law, expressly stated at checkout, or approved under this Policy, payments are final and nonrefundable.

We generally do not provide refunds or credits for:

  • Partial billing periods or unused subscription time;
  • Failure to cancel before a renewal date;
  • Unused model allowances, workflows, credits, or plan benefits;
  • Expired or partially used one-time access passes;
  • Dissatisfaction with an AI response, model style, speed, availability, or accuracy;
  • A user's device, internet connection, unsupported configuration, or failure to follow setup instructions;
  • Temporary interruptions, maintenance, provider outages, or feature changes that do not materially deprive the user of the purchased service; or
  • Account restriction or termination caused by fraud, chargeback abuse, unlawful activity, or a material violation of the Terms of Service.

Nothing in this Policy limits a refund, cancellation, withdrawal, repair, replacement, or other remedy that cannot lawfully be waived.

We may approve a full or partial refund, credit, or billing correction when reasonably supported by evidence, including:

  • A confirmed duplicate charge;
  • A confirmed billing or technical error attributable to 37 Cubed;
  • Payment for a service that was not delivered or activated;
  • An unauthorized transaction for which the account holder is not responsible;
  • A material service failure that prevented meaningful use for a substantial portion of the paid period and was not reasonably cured;
  • A cancellation that was properly completed but was not honored because of a verified system error; or
  • A refund required by applicable law.

Approval is not guaranteed. We may consider the purchase date, usage, account history, payment channel, evidence supplied, fraud indicators, provider records, and applicable law.

A one-time access pass, including an offering such as Power Day, is generally nonrefundable once activated, used, or made available to the account. Unless stated otherwise at checkout, a pass begins at purchase or activation, expires at the stated time, does not renew automatically, and has no cash value.

Unused time, requests, model access, or benefits do not roll over and are not transferable. Purchased or promotional usage credits, when offered, are not money, stored value, or a transferable financial instrument. They cannot be redeemed for cash except where required by law.

We may review a refund request for a duplicate purchase, failure to activate, or verified technical error that prevented any meaningful use.

Free trials and promotional periods convert to paid subscriptions only as disclosed at enrollment. Cancel before the displayed conversion or renewal time to avoid the next charge.

Promotional credits, discounts, free usage, referral benefits, rewarded-ad benefits, and complimentary access are not redeemable for cash and generally are not refundable. If you upgrade, downgrade, or change plans, the timing and any prorated charge or credit will be shown at checkout or governed by the applicable payment provider.

Apple and Google control billing records, refund decisions, and payment processing for purchases made through their stores. 37 Cubed may be unable to directly refund, reverse, or modify those transactions.

For an Apple purchase, submit the request through Apple's official refund process. For a Google Play purchase, use Google Play's refund process or contact Google as directed by the store. Store eligibility rules, deadlines, regional rights, and processing times may differ from this Policy.

You may contact support@37cubed.ai for technical assistance or supporting information, but contacting 37 Cubed does not replace a refund request that must be filed with Apple or Google.

For a web or Stripe purchase, email support@37cubed.ai with the subject line "Billing Review" or use an available support form. Include:

  • The email address associated with the 37 Cubed account;
  • The date and amount of the charge;
  • The plan, pass, or purchase involved;
  • The payment receipt, invoice number, or last four digits shown on the receipt, if available;
  • A concise explanation of the issue; and
  • Any evidence that may help us investigate.

Do not send complete card numbers, bank-account numbers, passwords, security codes, private keys, or government identification unless specifically and securely requested.

Please contact us promptly, preferably within 30 days of the charge. A shorter or longer period may apply under law or a payment provider's rules.

We may verify account ownership, review subscription and usage records, inspect payment-provider records, request additional information, and take reasonable fraud-prevention measures. We may decline a request that cannot be verified, is unsupported, is duplicative, is abusive, or is outside our control.

If approved, a refund is generally returned through the original payment channel. Processing time depends on Stripe, Apple, Google, the card network, the user's bank, and the payment method. We do not control the time required for a financial institution to post an approved refund.

A refund may result in cancellation, downgrade, reversal of credits, expiration of access, removal of paid benefits, or correction of usage balances associated with the refunded purchase.

Notify us promptly if you believe a web purchase was unauthorized. We may require verification and may temporarily secure or restrict the account while investigating.

For an Apple or Google transaction, report the unauthorized charge through the applicable store or payment account. You are responsible for protecting your account credentials and device authentication, except to the extent the transaction resulted from our failure to use reasonable safeguards or applicable law provides otherwise.

Contact support@37cubed.ai before initiating a chargeback when practical so we can investigate and attempt to resolve the issue. A chargeback does not automatically cancel a subscription or eliminate a valid payment obligation.

We may restrict paid access while a chargeback, fraud investigation, or payment dispute is pending. We may provide payment, account, usage, communication, and acceptance records to the payment provider as reasonably necessary to respond to the dispute. We will not penalize a user for exercising a lawful, good-faith consumer right.

Deleting your 37 Cubed account does not automatically cancel a subscription unless the deletion flow expressly confirms cancellation. Cancel recurring billing through the applicable billing channel before requesting account deletion.

Deleting an app, deleting an account, or losing access to an email address does not by itself create a right to a refund. Review the Account and Data Deletion Policy at https://37cubed.ai/delete-account before deleting your account.

Some jurisdictions provide mandatory cancellation, withdrawal, refund, or conformity rights for digital services. Those rights remain available to the extent they apply and cannot be waived.

Where immediate access to digital content or services affects a statutory withdrawal right, the disclosures and consents presented at checkout or by the payment provider may apply. This Policy must be interpreted consistently with mandatory consumer-protection law.

We may update this Policy to reflect changes in the Services, payment methods, store requirements, law, or business operations. We will post the updated Policy at https://37cubed.ai/refunds and update the "Last Updated" date. Material changes will receive additional notice when required.

For cancellation assistance, billing questions, refund requests, or payment disputes, contact:

Fertile Crescent Technologies LLCDoing business as 37 Cubed3225 McLeod Drive, Suite 100Las Vegas, Nevada 89121United StatesEmail: support@37cubed.aiWebsite: https://37cubed.aiSafety Center: https://37cubed.ai/safetyRefunds: https://37cubed.ai/refunds